Refund & Cancellation Policy
Effective Date
01 July 2026
Entity Reference
GYB360° | GSTIN: 06IDWPP6491K1ZC
At GYB360°, we take pride in our "Zero-Template" engineering approach. Because every website, CRM, and brand kit we build is 100% custom-coded and tailored specifically for your business, our refund and cancellation policies are structured to fairly compensate our developers and designers for their time and labor.
Please read this policy carefully before purchasing any of our digital infrastructure packages.
Cancellation Before Project Initiation
You are entitled to a full 100% refund (minus standard Razorpay payment gateway processing fees) if you choose to cancel your project under the following condition:
- You request a cancellation before you have submitted the 'Brand DNA Form' AND before the initial 'Kickoff Strategy Call' has taken place.
Once the strategy call is completed and our team begins blueprinting your project, the project is officially considered "Initiated."
Cancellation During Development
Because our engineering work involves immediate allocation of human resources, UI/UX designers, and developers, the following rules apply once the project is Initiated:
If you paid the 50% Advance
This advance is strictly non-refundable. It covers the initial labor, blueprinting, and coding costs incurred by our team up to the point of cancellation.
If you paid 100% Upfront
If you decide to cancel the project midway through development (before final delivery), we will retain 50% of the total package cost as the development fee. The remaining 50% will be refunded to your original payment method.
Post-Delivery Protocol
Once the project is completed, deployed to your provided server/hosting, and the administrative credentials of your "Digital War Room" (CRM/Website) have been handed over, the project is considered fulfilled.
- No refunds will be issued after the final handover is complete.
- We provide a 30-day free bug-fixing period post-launch to ensure everything runs perfectly as per the agreed scope of work.
Client Delays & Project Abandonment
The successful and timely delivery of your project requires your active participation (approving designs, providing text content, etc.).
- If a client fails to respond to our team's communication or delays providing necessary feedback for more than 7 consecutive days, the project will be marked as "On Hold/Abandoned."
- In such cases, GYB360° reserves the right to terminate the project. No refunds will be issued for abandoned projects. To resume an abandoned project, a reactivation fee may apply.
Third-Party Services (Non-Refundable)
As stated in our Terms & Conditions, GYB360° does not sell domains, hosting, or third-party APIs.
- Any purchases made by the client for Domain Registration, Server Hosting, third-party software APIs, or Ad Budgets (Meta/Google) are entirely outside of our ecosystem.
- GYB360° is not responsible for, and cannot issue refunds for, any payments made to these third-party platforms.
GYB360° Initiated Cancellations
If, for any unforeseen technical or internal reason, GYB360° is unable to execute or complete your project, we will initiate a 100% full refund of the amount paid by you, regardless of the development stage.
Refund Processing Timeline
- Approved refunds will be processed within 5 to 7 working days.
- The amount will be credited back to the original method of payment (Credit Card, UPI, Net Banking) used during the checkout process via Razorpay.
- Our team will also contact you directly to confirm the refund initiation and assist with any final queries or formal project closure.
How to Request a Cancellation or Refund
To request a cancellation or raise a refund inquiry, you can submit a ticket directly through our dedicated [Raise a Refund Request] page. Our team will carefully review your project pipeline, assess the current stage of development, and issue a refund if your inquiry falls under the terms of this Refund & Cancellation Policy.
Ensure you have your Project ID (e.g., PRJ-2026-XXXX) ready before initiating.
location_on Headquarters: Building No. 611, Gali No. 4, Raj Nagar, Panipat, Haryana, India – 132103
call +91-9115152500
mail support@gyb360.com